Towards High-Quality University Education: Examining the Role of Digital Transformation Dimensions in the Algerian Higher Education Context

Abstract

This study examines the impact of digital transformation on the quality of higher education services at Dr. Moulay Tahar University of Saïda, Algeria. It focuses on four dimensions: digital strategy, organizational culture, transformational leadership, and human resources. A quantitative approach was used with a questionnaire administered to 45 faculty members, and data were analyzed using SPSS (version 26). The results show a significant positive relationship between digital transformation and service quality (R = 0.700, p < 0.001). The study concludes that digital transformation improves higher education service quality when implemented as an integrated system combining strategy, culture, leadership, and human resources.